I.T. Support Services

Our goal is to reduce your network downtime and improve your system efficiency. However, we understand that your employees will have technical questions, software and hardware may fail, or new equipment purchases may warrant additional support. We have developed a framework for delivering support services to our clients that will ensure that emergency issues are handled promptly, basic questions have easily accessible answers, and that general support needs can be addressed in a timely process. Most important, we are focused on delivering superior service that will help you improve your business operations.

We're there when your staff needs support. Our help desk service includes a comprehensive ticketing system, live chat and phone support, and the deployment of on-site technicians for emergencies and special projects. Each client will have a secure customer portal where staff members can log in directly to communicate with our help desk support team who can resolve many issues remotely.

Help Desk Support

Our I.T. support technicians are available to walk your staff members through most basic computer errors on the phone or via remote desktop access. We can resolve printer issues, Internet connection errors, and mail server problems. You and your staff can also contact us to assist with syncing peripheral devices, managing security alerts, fixing application errors, file recovery, and more. Qualified technicians are available Monday through Friday, from 8:00 a.m. to 5:00 p.m.

On-Site Support

If your technical problems cannot be resolved by phone or live chat, we can send an I.T. support technician to your site. From installing new hardware and peripherals, equipment troubleshooting or workstation migration, to new employee computer setup, server or workstation crashes, or a system restore from backup, our advanced support technician will ensure that your network is working smoothly.

Problem Isolation & Resolution

IT companies that still employ the traditional service business model benefit every time you need computer repair because they're sending you an hourly bill. With that in mind, they have little incentive to actually resolve your problems.

We do things differently at Endeavor Systems Solutions. With our Gold service package, on-site repair service is free. The difference is that we work hard to isolate the core problem and seek a long-term resolution because our focus is to improve your overall business efficiency. You pay us to keep your network operational, not to fix it when it's broken.

Remote Support Framework

Delivering superior IT support requires a comprehensive infrastructure. Endeavor Systems Solutions is committed to providing the same high level of IT service and support to small to mid-size businesses that are enjoyed by the staff of large corporations. In order to achieve that, we have invested in a robust help desk management system that allows us to route and coordinate service calls, live chat inquiries, and on-site calls.

Our network monitoring tools allow us to resolve most issues before they become problematic, which results in fewer service calls. However, we remain prepared to manage client technology issues by employing advanced remote access technology. Our staff of IT service technicians, senior IT specialists, and network engineers is able to resolve many computer issues from their desks, which means that your employees are up and running faster after a technology error.

Customer Portal

We believe in empowering our clients to make informed decisions so that we can work in partnership to improve your information network. The customer portal gives clients access to their computer statistics so they can understand their computer processes in order to better communicate their technology needs. The more data we can share with our customers, the more effectively we can work together to maintain a powerful and robust information system that meets your company's needs, while fitting into your budget.